4-Hour Placement Guarantee
If we cannot place a verified, qualified nurse at your doorstep within 4 hours of your confirmed booking, you are entitled to a 100% full refund of your ₹500 booking fee — no questions asked, no hidden conditions.
When You're Eligible for a Refund
You are eligible for a full refund of your ₹500 booking fee in any of the following situations:
No Nurse Placed Within 4 Hours
If our care coordination team cannot match and dispatch a verified nurse to your location within 4 hours of your confirmed booking, you receive an automatic full refund.
Nurse No-Show
If the assigned nurse fails to arrive at the scheduled time without prior communication or valid reason, you are entitled to a full refund plus priority rebooking.
Service Mismatch
If the nurse's qualifications or specialisation significantly differ from what was confirmed in your booking (e.g., you booked ICU care but received general nursing), you may request a full refund.
Cancellation Before Placement
If you cancel your booking before a nurse has been assigned and dispatched, you receive a full refund within 24 hours.
How Refunds Work
We process all refunds through Razorpay's secure payment gateway. Here's what to expect:
1. Request Initiation
Contact our support team via phone, email, or the callback form. Provide your booking reference number (found in your confirmation email).
2. Verification
Our team verifies the refund eligibility within 2 business hours. For the 4-hour guarantee, verification is automatic.
3. Refund Processing
Once approved, we initiate the refund via Razorpay. You'll receive an email confirmation with the refund transaction ID.
4. Bank Credit
Refunds are credited back to your original payment method within 5-7 business days, depending on your bank's processing time.
Processing Time
Refunds are initiated within 24 hours of approval. Credit to your bank account typically takes 5-7 business days. UPI refunds are usually instant.
Non-Refundable Situations
The ₹500 booking fee is non-refundable in the following cases:
- ✗ Cancellation after a nurse has been successfully placed and has begun service
- ✗ Dissatisfaction with the nurse's personality or communication style (we offer free replacement instead)
- ✗ Change of mind after the 4-hour placement window has passed with a successful placement
Note: The booking fee covers coordination, verification, and matching services. The actual nursing care fees are settled directly with the nurse and are governed by separate terms.
Free Nurse Replacement
If you're unsatisfied with the assigned nurse for any reason — whether it's a skills mismatch, communication issues, or any other concern — we offer free replacement within 4 hours at no additional booking fee.
Simply call our 24/7 support line, and our coordinator will dispatch a replacement nurse immediately. Your original booking fee remains valid for the replacement.
Need a Refund? We're Here to Help.
Our care coordinators are available 7 days a week, 7am–9pm to assist with refund requests and any other concerns.